Contact Us

  • Heather de Kok Floral Design Grower Direct
  • 780-988-8588
  • 6303 Wagner Rd NW #103
    Edmonton, Alberta
    T6E 4N4 Canada
    Toll Free: 1-888-648-8588
    Mon-Fri: 9AM-3PM
    Sat: 9AM-2PM
    Sun: Closed

About us

heather-de-kok-floral-design

Welcome to Edmonton Alberta's best and most award winning flower shop. We look forward to being your solution for all your fresh cut flower design needs. With well over 15 years of serving the good people of Edmonton, our reputation has grown as the best shop in town. We offer a 100% satisfaction guarantee with all our services and deliveries. We truly care that the flowers you send in and out of Edmonton are beautiful upon delivery and will be fresh and long lasting. Join our customer list and receive a discount as a member with every purchase!

Delivery & Returns

Delivery

We generally provide same day delivery within Edmonton and surrounding region , Monday - Saturday on orders placed prior to 1:00 pm. Delivery charge is based on one delivery attempt and we reserve the right to charge for additional delivery due to recipient not being available or incorrect delivery or recipient information provided. In all circumstances we will do our best to ensure that the delivery is made as you have requested, however we can not commit to or guarantee specific delivery times or deadlines.

Returns Policy

To provide you with the best possible service, you can cancel your order if it has not yet been created by our florist, sent out on delivery, or is already delivered. If we can cancel the order prior to it being created we will provide a full refund.

Unfortunately, we are unable to cancel or change orders already created by the filling florist, in route to the location or already delivered. Refunds will not be issued in these situations.

Please contact us within 7 days of delivery if you have questions or concerns regarding your delivered order. You may be asked to have the arrangement returned to the florist or to provide a photo of the delivered arrangement. We can NOT consider questions or concerns about flowers that have been transported to a secondary location after delivery. Questions or concerns sent to us after 7 days may be addressed at our discretion.

Once a refund is issued you should expect to receive your refund within one week, however, in many cases you will receive a refund more quickly. This time period includes the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

International Delivery

We can also arrange delivery to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be delivered to specific international destinations.

When you place an international order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.